Delete Your BIP Account
App: BIP – Business In Pocket (com.conetca.bip) · Developer: Conetca Technology Private Limited
You can delete your BIP account and all of its cloud data at any time, from inside the app. The deletion is scheduled 7 days ahead, so a mistaken or unauthorised request can still be cancelled. This page explains where to find it, what is removed, and what stays. If you can no longer sign in, use the request form further down.
Delete your account in the app
- On your main (Host) device, open the menu → Settings → Cloud Sync. The option is shown only on the Host device, or on a phone that is not part of a multi-device setup.
- Under your account, tap "Delete account".
- Read what will be removed, tap Schedule deletion, then enter your owner PIN to confirm it is you.
- Nothing is deleted yet. The deletion is scheduled for 7 days later. A banner at the top of Cloud Sync shows the date on every device signed in to the account, with a Cancel button.
- We also email a cancel link to the account's sign-in address. The email comes from Firebase and is titled "Sign in to BIP"; opening its link cancels the deletion. It can land in your spam folder.
- After the 7 days, the account and its cloud data are deleted. Until then you can keep using BIP normally.
Not seeing that option, or it opens this page instead? You are on an older version — update BIP, or use the request form at the bottom of this page and we will do it for you. On an older version, Delete account also schedules the deletion 7 days ahead and tells you the date.
What is deleted
- Your sign-in account, and your shop's subscription and device registration
- Your online store — catalog, product photos and videos, stories and store settings. The store link stops working.
- Customer orders, pre-orders, video-call requests and approved member access
- Bill sync between your devices, and its whole event history
- Your cloud database backups
What stays, and why
- The book on your phones. BIP is offline-first: every bill, party, ledger entry and product also lives in a database on each device, and that copy is your own business record — it is not ours to erase. BIP keeps working offline afterwards. To remove that copy, clear the app's storage in your phone's settings, or uninstall the app.
- Backup copies in your own Google Drive. They are in your Drive, not ours; delete them there if you want them gone.
- A one-time safety copy. Just before the deletion runs, we make one copy of the cloud data being deleted, so that a deletion made in error can be undone. It is held by us, is not linked to any app, and nobody else can read it.
- Records we are required by law to keep — for example payment and tax records connected to subscription purchases — for the statutory retention period and no longer. Crash and diagnostic reports are not linked to your business data and expire automatically.
One account, every device. All of a shop's devices sign in to the same account, so deleting it stops cloud sync, the online store and cloud backups on all of them — not only the phone you delete it from.
If you cannot sign in, or your app does not show that option
Use this form and we will complete the deletion for you. Anything that cannot be removed automatically is finished by hand within 30 days.
Request received.
Watch your inbox for the confirmation email — deletion starts once you
confirm, and is completed within 30 days.
The request could not be sent. Please try again in a
moment. If it keeps failing, email
contact@conetca.com
with the subject "Delete my BIP account" from your sign-in address, and we
will process it the same way.
Questions
See our Privacy Policy, or contact us at:
Conetca Technology Private Limited
Email: contact@conetca.com